Terms and Conditions
1. Acceptance of Terms
By accessing and using the website NeoClear.co and the subdomain shop.neoclear.co, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
2. Payment Terms
2.1. Product/Service Description: NeoClear, a brand of Pococases LTD, offers Low-Level Laser Therapy (LLLT) devices for treating nail fungus.
2.2. Pricing and Payment: Prices are listed in USD. Payment is due at the time of purchase. Accepted payment methods include credit/debit cards, PayPal, and Stripe.
2.3. Delivery: Upon successful payment, users will receive their physical products within 3-4 business days through standard shipping methods.
3. Refund and Return Policy
3.1. Refunds: Refunds will be considered under conditions where the product is defective or not as described, subject to the terms outlined in the Refund Policy.
3.2. Return Policy: Customers may return products within 30 days of receipt, provided the product is in its original condition. Any associated fees or restocking charges will be detailed in the Return Policy.
4. Cancellation Policy
Customers may cancel orders within 24 hours of purchase. Any associated fees will be detailed in the Cancellation Policy.
5. Privacy Policy
5.1. Collection of Information: Details on how personal information is collected, used, and stored, in accordance with applicable data protection laws.
5.2. Data Security: Measures in place to secure customer data, emphasizing compliance with data protection regulations.
6. Intellectual Property
6.1. Ownership: Pococases LTD retains ownership of all content related to physical products, including designs, logos, and packaging.
6.2. Usage Restrictions: Users are restricted from unauthorized reproduction or resale of physical goods.
7. Dispute Resolution
In the event of any disputes arising from physical product transactions, both parties agree to first attempt to resolve the matter through good-faith negotiations. Should these negotiations fail, the parties agree to enter into mediation with a neutral third party mutually agreed upon by both parties. If mediation does not result in a resolution within a reasonable period, either party may then pursue legal action. Any legal disputes shall be resolved in the courts of California, with both parties agreeing to submit to the jurisdiction of those courts.
8. Limitation of Liability and Disclaimer of Warranties
Pococases LTD provides physical products/services with a warranty period of one year, subject to the terms outlined in the Warranty Policy. Pococases LTD shall not be liable for any damages arising from the use or misuse of the physical products/services beyond the warranty period.
9. Compliance with Payment Processors
This website operates in accordance with the terms and conditions of various payment processors, including but not limited to Stripe and PayPal. Users agree to comply with the terms of the respective payment processors used for transactions.
10. Indemnification
Users agree to indemnify and hold harmless Pococases LTD and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to their use of the physical products/services, their violation of these Terms and Conditions, or their violation of any rights of another person or entity.
11. Changes to Terms
Pococases LTD reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Users are responsible for regularly reviewing the Terms and Conditions. Continued use of the services after any such changes constitutes acceptance of the updated Terms and Conditions.
With any questions or concerns regarding our Terms & Conditions, please contact us:
Email: support@neoclear.co
Phone Number: +447470290976